Refund & Cancellation Policy

At YogFlex, we are dedicated to providing a premium, transformative wellness experience. Our commitment to quality ensures that every session, course, and subscription is designed to meet the highest standards of professional instruction. By purchasing any service, trial, or subscription on the YogFlex platform, you expressly acknowledge that you have read, understood, and agreed to be bound by the terms of this Refund & Cancellation Policy.

1. ₹9 Seven-Day Trial

The ₹9 Seven-Day Trial is designed to provide users with a low-cost entry point to experience our platform.

Non-Refundable Fee: The ₹9 trial fee is a nominal administrative charge and is strictly non-refundable under any circumstances, except as noted below.

Duration & Auto-Renewal: The trial is valid for exactly seven (7) days from the time of purchase. At the conclusion of this period, your account will automatically transition to a paid membership at the then-current standard rate unless cancelled prior to the expiration of the trial.

Refund Exceptions: Refunds for the trial fee will only be considered in cases of: (i) verified duplicate payments for the same trial period; (ii) clear billing errors; or (iii) verified technical issues on the YogFlex platform that prevented any access to content during the entire 7-day duration.

2. Membership Subscriptions

YogFlex offers Monthly and Annual membership terms.

Auto-Renewal: All subscriptions are set to auto-renew at the end of the billing cycle to ensure uninterrupted service.

No Prorated Refunds: Once a billing cycle (monthly or annual) has commenced and the membership is activated, no prorated refunds will be issued for the remaining duration of that term. You may cancel your subscription at any time to prevent future billing, but access will continue until the end of the current paid period.

3. Live Classes

User Responsibility: No refunds or credits will be issued for classes missed due to personal reasons, late arrivals, or technical issues originating from the user's end (e.g., poor internet connectivity, device incompatibility).

YogFlex Cancellations: In the event that YogFlex cancels a scheduled live class, we will provide a suitable replacement session or issue a class credit at our sole discretion.

4. Recorded Courses & Digital Content

Access-Based Policy: Recorded courses and digital products are considered "consumed" once they have been accessed or streamed. Consequently, these purchases are non-refundable.

Unused Access Window: A refund request may be considered within 48 hours of purchase only if our system logs verify that no content within the course has been accessed, viewed, or downloaded.

5. Duplicate Payments & Billing Errors

If you believe you have been charged in error or have made a duplicate payment, please notify us within seven (7) business days. Upon internal verification of the error, we will initiate a full refund of the erroneous charge.

6. Technical Problems

We maintain a resolution-first approach to technical difficulties. If you experience issues accessing the platform, you must report them to our support team immediately. Refunds will only be considered if the technical failure is verified to be on the YogFlex/Graphy infrastructure and cannot be resolved within 48 hours of the initial report.

7. Exceptional Circumstances

We recognize that unforeseen life events occur. Requests for refunds based on medical emergencies or other significant extenuating circumstances will be reviewed on a case-by-case basis. Such requests must be accompanied by valid official documentation (e.g., a medical certificate) and are subject to the sole discretionary approval of YogFlex management.

8. Refund Request Process

To ensure a formal and efficient review, all refund requests must be submitted via email to support@yogflex.com with the following mandatory details:

• Registered Email Address
• Order ID / Transaction ID
• A copy of the Payment Receipt
• A detailed explanation of the reason for the request

Timeline: All requests undergo a formal review period of 3-5 business days. If approved, the refund will be processed within 7-10 business days.

9. Payment Method & Processing Time

Approved refunds will be credited exclusively to the original payment method used during the transaction. YogFlex is not responsible for any delays caused by bank processing times or intermediary financial institutions.

10. Fraud & Abuse

YogFlex reserves the right to summarily deny any refund request and terminate account access if we detect patterns of fraud, chargeback abuse, trial misuse, or any violation of our Terms of Service.

11. Policy Updates

This policy is subject to change without prior notice. Any modifications will be effective immediately upon publication on this page. It is the user's responsibility to review this policy periodically.

12. Final Acknowledgement

The purchase of any trial, course, or subscription on the YogFlex platform constitutes your full agreement to this Refund & Cancellation Policy.